About The Bottled Garden

1. Supplier identity and contact

THE BOTTLED GARDEN (PTY) LTD (registration 2026/787285/07) is a private company registered in South Africa and trading as The Bottled Garden. Director: Michaela Visser. Registered office, physical address and address for service: 10 Pigeonwood Close, Glen Anil, Durban North, KwaZulu-Natal, 4051, South Africa. Website: https://thebottledgarden.co.za. Email: info@thebottledgarden.co.za. Telephone/WhatsApp: +27 72 184 1906. Visits and collections by prior appointment only. We are not currently VAT registered; Transactions entered into before the company became the contracting supplier retain the original contracting party unless lawfully transferred.

2. Scope, interpretation and consumer rights

These terms apply to purchases of plants, terrariums, kits, accessories, custom commissions, delivery, collection, workshops and private events where THE BOTTLED GARDEN (PTY) LTD is the supplier. Product descriptions, accepted quotations and event booking confirmations specify the transaction. Where a specific term conflicts with mandatory South African law, that law prevails. No clause removes rights under the Consumer Protection Act (CPA), Electronic Communications and Transactions Act (ECTA) or other applicable law. Updated terms apply prospectively and do not unilaterally amend accepted contracts.

3. Product information, enquiries and order acceptance

Images may be illustrative unless a specific photographed item is expressly identified as the item purchased. Natural variations in living plants, foliage, hardscape and planting arrangements are expected, but material differences from an agreed description are not excused. Enquiries do not reserve stock or production capacity. We confirm availability, specifications, prices, charges and estimated dates before accepting an order. A contract is formed when we confirm acceptance in writing. If we cannot accept an advance payment, we will promptly advise the customer and return the amount due.

Visits and collections by prior appointment only. W

][]e are not currently VAT registered; Transactions entered into before the company became the contracting supplier retain the original contracting party unless lawfully transferred.

Trading name: The Bottled Garden (Pty) Ltd

Website: thebottledgarden.co.za 

Email: info@thebottledgarden.co.za 

WhatsApp / Contact number: +27 72 184 1906 

Physical address and address for legal service: 

10 Pigeonwood Close, Durban, KwaZulu Natal, South Africa 

The studio is a dedicated propagation and production premises and due to space requirements is accessible and available by prior appointment.  

References in these Terms to “The Bottled Garden”, “we”, “us” or “our” mean

Michaela Dawn Visser trading as The Bottled Garden.  

References to “customer”, “consumer”, “you” or “your” mean the person purchasing, ordering, enquiring about or receiving goods or services from us. 

4. Pricing, payment and records

Prices are stated in South African rand. Delivery charges, compulsory fees, optional extras, and any applicable taxes are disclosed before purchase. Deposits are part-payments and are not automatically non-refundable. Payment deadlines and quotation validity appear in the applicable confirmation. Customers must use payment details on a verified invoice or checkout and independently confirm unexpected changes using our established contact number. We provide a written transaction record and acknowledge accepted orders. No customer is required to accept credit in place of a legally due refund.

5. Availability and substitutions

If an accepted product, plant, vessel or service becomes unavailable, we will notify the customer promptly. We may offer a reasonably comparable alternative, revised date or refund as applicable; material substitutions require the customer’s agreement. We will not impose store credit or a materially different product without consent. Statutory remedies remain available.

6. Custom terrarium commissions

Commissions begin with consultation and a written proposal describing the agreed vessel, approximate dimensions, design direction, materials, price, payment milestones and estimated delivery. Work begins after written acceptance and the stated deposit. Designs may use natural components whose appearance varies. Material design changes require agreement, including any revised price or lead time. A customer-requested cancellation may attract a reasonable, evidenced charge for committed costs and work performed, subject to applicable law; blanket forfeiture is not automatic. Customised goods may fall within ECTA cooling-off exceptions, but statutory rights for defective or misdescribed goods remain.

7. Dispatch, shipping and local delivery

Available delivery methods, destinations, rates and lead times are confirmed before payment. Courier transit estimates are not guaranteed arrival dates unless explicitly agreed in writing. We dispatch live goods when reasonably safe and appropriate, taking account of weekends, heat, weather and carrier limitations, and notify customers of material changes. Risk of loss or damage remains with us until delivery to the customer or an authorised recipient as required by applicable law, including where our arranged carrier is used. Any exception involving a carrier independently selected by the customer must be assessed under applicable law. We remain responsible for failure to perform within the agreed period and for legally required remedies.

8. Collection, lockers and missed deliveries

Collections are by appointment. Customers should promptly collect perishable or living goods once notified they are ready. For lockers and pickup points, collection timeframes and carrier rules will be disclosed; delays outside the customer’s reasonable control will be considered fairly. Where an agreed delivery attempt fails because no authorised recipient is available, reasonable additional delivery or storage charges may apply only if disclosed and lawful. Customers may inspect goods on collection without waiving statutory rights.

9. Live Plant DOA and Arrival Guarantee

We offer an additional 24-hour Dead on Arrival (DOA) and Arrival Guarantee for eligible live plants and planted products, covering material death, severe transit-related deterioration, material transport damage, incorrect supply or material discrepancy apparent on arrival. Notify us within 24 hours after actual delivery or collection, ideally with the order reference, photographs of the full item, close-up of the concern, packaging and a brief description. For lockers, the voluntary notification window ordinarily starts when the parcel is actually collected. Keep relevant packaging and avoid unnecessary alterations while the issue is assessed. We may request reasonable additional evidence. Where a valid claim under this voluntary guarantee is established, we will propose an appropriate replacement, refund or other agreed remedy, subject to stock and applicable law. Minor normal transit responses, such as slight leaf repositioning or temporary wilting, are assessed contextually and do not automatically establish a defect. This 24-hour notification requirement applies ONLY to our additional arrival guarantee and never limits statutory rights, including the CPA implied warranty where applicable. We will consider later statutory claims on their merits.

10. Product quality, care and statutory warranty

We supply products that meet applicable standards of quality, safety, description and suitability. The CPA generally provides qualifying consumers with a six-month implied warranty for goods that fail to meet section 55 standards, with remedies under section 56. A living plant’s ordinary growth, seasonal change or deterioration caused solely by subsequent unsuitable care is not automatically a supply defect; each case is assessed on evidence and law. Care guidance is provided to support successful ownership but does not replace statutory warranties. Where we supply a defective or incorrect item, customers may contact us for lawful repair, replacement or refund remedies as applicable.

11. Returns, cancellations and refunds for goods

Customers should contact us with their order reference and the issue. Returns for defects, incorrect supply, misdescription, statutory cooling-off or other legal grounds will be handled in accordance with applicable legislation, including applicable delivery/return cost obligations. For discretionary change-of-mind returns outside statutory rights, we may agree return conditions in writing before the transaction; live plants and customised goods may be unsuitable for discretionary return. Where ECTA section 44 applies, its seven-day cooling-off right and refund rules are preserved; section 42 contains transaction-specific exceptions. No policy statement of “no refunds” overrides the law.

12. Workshops: booking and payment

A workshop listing must disclose the organiser, venue, date, start/end time, price, inclusions, vessel information, suitability, capacity, payment schedule and material participation conditions. A provisional hold does not confirm a seat. A booking is confirmed only when we acknowledge receipt of the required deposit and accept the booking in writing. Deposits form part of the ticket price. A 24-hour provisional hold may expire if payment is not received. The booking-specific schedule controls the amount and deadline. We will confirm any dietary request process and accessibility limitations before attendance where relevant.

13. Workshops: customer cancellation and transfers

Customers may request cancellation or transfer in writing as early as possible. Where the CPA permits a reasonable cancellation charge for a reserved service, any charge will take account of notice given, the nature of the booking, actual or reasonably anticipated costs, ability to refill the place and other relevant circumstances. We will not automatically forfeit the entire deposit. A substitute attendee may be accepted if notified in time and if any safety, age and dietary requirements can be met. Statutory rights, including where cancellation is due to death or hospitalisation of the person for whom the reservation was made, remain unaffected. Any specific published cancellation scale requires legal review before adoption.

14. Workshops: organiser cancellation, postponement and changes

If we cancel a workshop, customers may choose a full refund of amounts paid or a transfer to an available replacement event. If we propose a material date, venue or experience change, the customer may reject it and obtain the refund required by law; we will not force a voucher or alternate date. If weather, venue disruption, insufficient attendance or other circumstances prevent safe delivery, we will notify attendees promptly, explain options and comply with applicable refund obligations. Minor non-material changes to facilitators, menu or materials may occur where reasonably necessary, provided the promised experience and agreed inclusions are maintained. Any material substitution requires consent.

15. Workshop participation, food and safety

Workshops involve glass, sharp tools, soil, water and living materials. Participants must follow reasonable facilitator safety instructions and report injuries or hazards promptly. Minors may attend only under the conditions disclosed for the event. Catering may be provided by an independent venue; food choices, allergens and dietary accommodations must be confirmed in advance, and no allergen-free environment is guaranteed unless expressly confirmed. We do not exclude liability for gross negligence, unlawful conduct or any liability that law prohibits us from excluding. Any lawful limitation must be fair, reasonable and brought to attention before contracting.

16. Private and corporate events

Private events require a written quotation specifying minimum/maximum participants, venue responsibilities, catering, travel, staffing, materials, payment milestones, postponement and cancellation arrangements. Dates are reserved only upon written confirmation and payment as specified. Bespoke cancellation charges must be reasonable and legally compliant. The corporate customer must disclose access, safety and venue requirements, and each party’s responsibilities should be recorded.

17. Photography, content and intellectual property

Workshop photographs showing identifiable attendees will be used for marketing only with an appropriate lawful basis and any required consent. Attendees may opt out of promotional photography without losing access to the workshop. Our branding, website content, designs and educational materials remain protected by applicable intellectual property laws. Personal-use photos of a customer’s own creation are welcome; commercial reuse of our materials requires permission.

18. Privacy, WhatsApp and direct marketing

We process contact, order, delivery, payment-confirmation and booking information to fulfil transactions, provide support and comply with legal obligations. Our Privacy Notice must identify purposes, retention principles, recipients, rights and contact details. WhatsApp and other platforms may process information under their own policies. Event participation or purchase does not automatically constitute consent to unrelated marketing. Electronic direct marketing follows POPIA section 69, including consent or the limited existing-customer exception and a free opt-out mechanism. We do not publish customers’ personal information without a lawful basis.

19. Complaints and dispute resolution

Please contact info@thebottledgarden.co.za or +27 72 184 1906 with the order number, explanation and requested remedy. We will acknowledge and investigate complaints reasonably promptly and explain any decision. Customers may exercise applicable rights to approach relevant South African consumer authorities or dispute-resolution bodies. Nothing requires customers to waive statutory rights or pursue private arbitration exclusively.

20. Website, availability and legal terms

We aim to keep listings accurate, but temporary website outages or typographical errors may occur. We will correct material errors and notify affected customers before acceptance or seek agreement after acceptance where legally permitted. South African law governs contracts with our South African company, without restricting mandatory consumer protections. If a provision is unenforceable, the remainder applies to the extent lawful. These terms may be revised for future transactions; the version supplied at acceptance governs existing agreements.

Schedule A: Terrarium Club — 15 November 2026

Event: Build Your Own Terrarium / Terrarium Club. Date: Sunday 15 November 2026. Time: 11:00–14:00 SAST. Venue: Merge Coffee, Virginia United Football Club, 45 Hinton Place, Virginia, Durban North, 4051. Organiser: THE BOTTLED GARDEN (PTY) LTD. Published ticket baseline: R800 per person (NOTE: a 17 October campaign working file shows R790; RECONFIRM final approved price before publication). At R800: 70% deposit R560; 30% balance R240 due by Friday 13 November 2026 at 11:00 SAST. Provisional hold: 24 hours pending payment and written confirmation. Includes a suitable closed terrarium vessel (final design to be announced), plant bar selection, build materials, specialist tools, guided instruction, care advice, and coffee and light food by Merge Coffee. Catering menu and dietary process remain to be confirmed. Capacity anticipated 12–15, not guaranteed. Date/venue subject to final operational confirmation; do not advertise alternate dates as confirmed. Cancellation and postponement governed by sections 13–14. Booking channel: WhatsApp +27 72 184 1906; proof of payment to info@thebottledgarden.co.za or WhatsApp, with booking confirmation issued by organiser.

13. Incorporated Policies

The following policies form part of these Terms: 

Shipping, Delivery & Collection Policy 

Live Plant DOA & Arrival Guarantee 

Returns, Refunds & Cancellation Policy 

Live Plants, Terrariums & Care Policy 

Custom Terrarium & Services Terms 

Promotions, Discount Codes, Gift Vouchers & Advertising Terms 

Privacy & Direct Marketing Policy 

Website Use Terms